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IMPORTANT: Read before asking for help

Issues with the Vassal engine.

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IMPORTANT: Read before asking for help

Postby bsmith » September 6th, 2009, 6:14 am

When posting about a technical problem, it's essential to include your system specifications in as much detail as possible.

We need the following information:

- Model
- Operating System
- CPU
- Memory
- Video Card
- Vassal version. (Go to Help and select About VASSAL)
- Java version. Get it here
- Vassal module name and version (If applicable. If it's not a module available from the VASSAL module list, then please include a link so we can download it ourselves.)
- Exactly what steps are required to reproduce your problem. If you are reporting on a problem that you can’t reproduce consistently, include as much information as possible about what you were doing right before the error occurred.

Example:

Model: Dell Inspiron 1520
OS: Vista SP1
CPU: Intel Core 2 Duo 2.20GHz
Memory: 3GB
Video: GeForce 8600M GT
VASSAL: 3.1.10
Java: 1.6.0_16
Module: Case Blue 1.7
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bsmith
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Postby Brent Easton » December 12th, 2009, 9:00 pm

1. Please include the first 10 lines of your VASSAL log file, do not cut them out and just post the error message.

2. If at all possible, please include a log file demonstrating the problem. The people assisting you don not, in general, know your module and it can waste significant amounts of time trying to reproduce the problem.
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