[messages] [Technical Support & Bugs] Very slow response
randy_evans at pobox.com
Fri Apr 17 03:37:05 CEST 2015
I had been running smooth without major porblems until a couple of days
ago. Now, I'm back to having problems even though I thought the direct
ethernet cable had fixed it. As such, I reported it to AT& T tonight.
General instructions for reporting to At&T via chat:
1)Go to https://www.att.com/esupport/index.jsp
2) On the right of the screen there will be a little "chat now" button.
click on it
3) Answer a few questions and it will start a chat session.
4) The agent was helpful but wanted me to run speed tests and clear
cache, etc. What seemed to get the point across was when I referenced
this forum and topic. ( I gave them the link
The issue is known, and they said they are working on it. If you are
having the issue though and are an At&T customer, then it seems the only
thing you can do to hurry it along is report it in this method.
Read this topic online here:
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